(4.5 / 5)1133+ Ratings

Sears Outlet Reviews

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Overall Rating

4.5
11 Reviews
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About Sears Outlet

Searsoutlet.com, now known as Sears, is a well-known retail company that offers a wide range of products and services. The company sells home appliances, lawn & garden equipment, apparel, mattresses, sporting goods, and tools. The company had four subsidiary store formats: Sears Hometown, Sears Outlet, Sears Hardware and Appliance, and Sears Home Appliance Showrooms.

In addition to physical stores, Sears also has an online platform, allowing customers to purchase items online. The company offers products from trusted brands and aims to provide the best deals and quality products to its customers. Customers can find parts to repair their appliances through their online appliance parts store.

It's important to note that Sears Hometown and Outlet Stores Inc. was defunct in 2019, with the Sears Outlet division acquired by Franchise Group and the rest of the company acquired by Transform Holdco. However, the Sears Hometown brand remains in business as a retail brand of hardware and appliance stores, with most stores being locally owned and operated franchises.

Sears Outlet Pros & Cons

Pros:

  • Discounted Prices: Sears Outlet offers a wide range of products at significantly discounted prices, often 25-70% off the manufacturer's suggested retail price.
  • Variety of Products: The store provides a diverse selection of items including appliances, tools, clothing, and mattresses.
  • Low, Easy Payments: Customers can take advantage of low, easy payment options, which may include financing plans.
  • Same-Day Delivery: Same-day delivery is available for all in-stock items, making it convenient for customers.

Cons:

  • Customer Service Issues: Many customers have reported poor customer service, including unhelpful staff and unresponsive departments.
  • Quality Concerns: There have been complaints about the quality of products, with some items arriving damaged or missing parts.
  • Communication Problems: There have been issues with communication between the order department and delivery companies, leading to delays and confusion.
  • Return Policy Limitations: The return policy has limitations, such as shorter return periods for certain items and potential fees for restocking and delivery.
  • Mixed Reviews: Overall, Sears Outlet has a low rating of 2.5 stars from customer reviews, indicating general dissatisfaction with their purchases.

Sears Outlet Coupon & Discount Codes

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Sears Outlet Customer Reviews (11)

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Maurelle Chatigny
Maurelle Chatigny
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Feb 8, 2023
Frank Walker
Frank Walker
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Feb 8, 2023
Theodóra Valdimarsdóttir
Theodóra Valdimarsdóttir
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Feb 8, 2023
Ewan Kaur
Ewan Kaur
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Feb 8, 2023
Jesus Mahler
Jesus Mahler
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Feb 6, 2023
Christian Schweizer
Christian Schweizer
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Feb 6, 2023
Michael Coates
Michael Coates
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Feb 4, 2023
Olkhazar Arsanukayev
Olkhazar Arsanukayev
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Feb 4, 2023
Luan Fernandes
Luan Fernandes
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Feb 3, 2023
Lara Poole
Lara Poole
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Feb 3, 2023

Sears Outlet Customer’s Q&A

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Sears Outlet Features and Benefits

Key Features and Benefits of Sears Outlet:

  1. Discounted Products:

    • Offers a wide range of products including appliances, tools, clothing, and mattresses at 25-70% off the manufacturer's suggested retail price.
  2. Variety of Products:

    • Provides new, discontinued, scratch and dent, out-of-carton, refurbished, and reconditioned appliances for sale.
  3. In-Store and Online Access:

    • Offers both in-store and online access to new, one-of-a-kind, out-of-carton, discontinued, obsolete, used, reconditioned, overstocked, and scratch-and-dented merchandise.
  4. Low, Easy Payments:

    • Known for its low, easy payments and same-day delivery on all in-stock items.
  5. Return Policy:

    • Most products can be returned in new condition with the original packaging and receipt. Refunds are issued in the same form as the original method of payment. Shop Your Way Members have a 45-day return period, while non-members have a 30-day return period.
  6. Payment Options:

    • Customers can manage their Sears credit card account online and make online payments. Scheduled payments can be made up to 45 days in the future.
  7. Customer Convenience:

    • Same-day delivery is available on all in-stock items, making it convenient for customers to get their purchases quickly.

Sears Outlet Pricing

Sears Outlet, now known as American Freight, offers a wide range of products at discounted prices. The store provides items such as appliances, tools, clothing, and mattresses at 25-70% off the manufacturer's suggested retail price. Specific prices are not detailed, but the store is known for its everyday low prices and same-day delivery on in-stock items.

Is there any information about Searsoutlet.com's payment options?

Searsoutlet.com offers a Sears Credit Card as a payment option. Customers can manage their Sears credit card account online at any time. They can also submit an application for a Sears credit card. Once enrolled, customers can make an online payment. If a bank account is used for the first time, the available line of credit equal to the payment may be held for up to 3 business days. Customers can only make one online payment per day. They may schedule future payments as far as 45 days in the future. If a scheduled payment exceeds the current balance at the time of execution, the scheduled payment amount will be reduced to the amount of the current balance. The payment cutoff time for online bill and phone payments is midnight ET. Any payment made on a weekend or holiday will be applied as of the day it is made, but it will not be posted until the next business day. There may be a delay between the time the payment is posted and the amount of available credit is updated. If any electronic payment is returned unpaid by the financial institution for any reason, a returned payment fee may be charged. Subsequent scheduled payments may also be canceled. By authorizing online bill pay, customers authorize Citibank, N.A. to initiate an electronic payment from their bank account. This authority is for the Sears Card® account and is to remain in effect until canceled in writing by Citibank, N.A., the financial institution, or the customer.

Sears Outlet FAQs

FAQ

Sears Outlet Alternatives

Top 10 searsoutlet.com alternatives:

  1. Kmart.com: Nationwide retailer offering electronics, toys, clothing, bedding, furniture, and home decor.
  2. Kohls.com: Known for clothing, shoes, toys, home décor, appliances, and electronics with free shipping and easy returns.
  3. Walmart.com: Offers a wide range of products including groceries, clothing, electronics, and home essentials.
  4. Shopyourway.com: Rewards program offering points on purchases from various brands, with deals and coupons.
  5. Target.com: Provides a variety of products from groceries to clothing and electronics, with contactless pickup or delivery options.
  6. Williams Sonoma Outlet: Specializes in discounted high-end kitchen appliances like SMEG, La Cornue, and Kitchenaid.
  7. Best Buy Outlet: Offers open-box and clearance electronics and appliances at discounted prices.
  8. Home Depot Outlet: Known for home improvement products, including appliances, tools, and furniture.
  9. Lowe's Outlet: Similar to Home Depot, offering home improvement products and appliances at discounted rates.
  10. Overstock.com: Provides a wide range of home goods, furniture, and appliances at reduced prices.
FAQ

About Searsoutlet.com Prices and Cost?

Searsoutlet.com, now known as American Freight, is a discount retailer selling quality furniture, mattresses, and home appliances at everyday low prices. The store offers a wide range of products from appliances, tools, clothing, to mattresses. Customers can choose from new, discontinued, scratch and dent, out of carton, refurbished and reconditioned appliances for sale at 25-70% off the manufacturer's suggested retail price. The store provides both in-store and online access to new, one-of-a-kind, out-of-carton, discontinued, obsolete, used, reconditioned, overstocked, and scratch-and-dented merchandise at a discounted price. The store is known for its low, easy payments and same-day delivery is available on all in-stock items. Despite the lack of specific price details, it's clear that the store aims to provide quality items at inexpensive, everyday low prices, and new bargains every week.

FAQ

Searsoutlet.com Return Policy?

The Return Policy for SearsOutlet is as follows:

Most products can be returned in new condition, with the original packaging (including accessories, manuals and parts) along with your receipt. After the return period, or if the item has been used, the manufacturer’s warranty may apply. Refunds will be issued in the same form as the original method of payment. With a gift receipt, items will either be exchanged or refunded in the form of a gift card. Identification may be required.

For Shop Your Way Members, purchases without delivery or installation can be returned within 45 days. For non-members, the return period is 30 days. Shipped returns will deduct applicable shipping charges from your refund, unless the return is a result of an error. Purchases with delivery or installation have a return time period of 30 days from the date of delivery or installation. You have 3 days to notify of any damages. Cancellation, restocking and delivery pick up fees may apply.

For purchases in Mattresses, returns must be undamaged, unsoiled and free of stains or infestations. All law tags must be attached. If you choose an upgraded model for replacement, any increase in price will be your responsibility. The return period begins from the date of delivery. Mattresses must be in use for 30 nights before being eligible for a comfort return. After the 30 nights, you can request a one-time comfort return. Where permitted by law, a pick up fee will be charged for the delivery team to pick up the mattress or foundation from its location and a 15% cancellation or 15% return fee will apply. You have 3 days to notify of any damages.

There are also some exceptions and other terms that apply to both Shop Your Way members and non-members. For example, delivered furniture and indoor upholstered furniture must be returned within 7 days of purchase. Certified Cell Phones are not included in the standard Sears return policy. Certified cell phones are pre-owned items sold with a 30-Day Limited Warranty provided by Certified Cell that covers manufacturer defects. The Certified Cell Limited Warranty does not cover visible physical damage, defects caused by physical or water damage, or damage due to consumer misuse.

Please note that this information is based on the latest available data and may be subject to change. For the most accurate and up-to-date information, it is recommended to visit the official SearsOutlet website or contact their customer service directly.

FAQ

What happened to SearsOutlet?

Sears Hometown and Outlet Stores Inc. was an American retail company that sold home appliances, lawn & garden equipment, apparel, mattresses, sporting goods, & tools. The company had four subsidiary store formats: Sears Hometown, Sears Outlet, Sears Hardware and Appliance, and Sears Home Appliance Showrooms. The company was a spin-off from Sears Holdings in 2012. By May 2019, Sears Hometown and Outlet Stores & its independent dealers & franchisees operated a total of 639 stores across 49 states as well as in Puerto Rico & Bermuda. On June 3, 2019, it was announced that Transform Holdco would acquire Sears Hometown and Outlet Stores. As per the deal, Sears Hometown needed to divest its Sears Outlet division to gain approval. The company ceased to exist on October 23, 2019, when Franchise Group acquired the Sears Outlet division and Transform Holdco acquired the rest of the company. The company's former subsidiary, Sears Hometown remained in business as an American retail brand of hardware and appliance stores and a Transform Holdco subsidiary with most stores being locally owned and operated franchises.

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